When will you hear from us?
Response times
We believe it’s important for you to know where you stand. That’s why we provide clear response times, so you know how many working days it will take to receive a response from us regarding changes, documents, or notifications.
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Arrange it yourself
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 3 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |
Upload documents
| Action | Response time |
|---|---|
| Transfer of accrued benefits | 10 working days |
| Divorce | 2 months |
| Death | 3 working days |
| Pension commencement | 10 working days |
| Expiry | 5 working days |
| Proof of life | 3 working days |
| Other matters | 2 weeks |
Has anything changed in your personal situation or you would like to change your insurance? You can easily let us know here.