What happens now?
The deceased person's partner or children may be entitled to a pension. We are happy to help with the overview below. This will quickly give you clarity, so you can focus on what really matters now.
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Report a death
In most cases. we are informed automatically when someone with a pension scheme at Zwitserleven has died. Did your loved one live in the Netherlands? If so, we receive this information automatically via the Personal Records Database. As soon as we receive the notification we take action straight away.
Haven’t you heard from us within 10 days of the death? Please contact us here.
Did your loved one die abroad? If so, we need an official death certificate to process the application. You can then report the death using the following form.
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We send the partner a letter
Is partner's pension insured? If so, we send the partner a letter. It explains which document we need. We also take any children into account. If there is no partner, the children themselves will receive a letter.
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Share the documents with us
Please send us the completed forms. You can do this by following the steps set out in the letter.
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We assess your application
We assess who is entitled to a partner's pension and/or orphans pension. If we need more information, we will contact you.
Please note: submitting an application or receiving a letter does not automatically mean that you will receive a pension. We assess wether the conditions of the pension scheme are met.
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Payout
Has your application been approved and have we received the payment details? If so, we will start paying the partner's pension and/or orphans' pension. You will be notified.
Divorced?
You may still be entitled to a partner's pension. If an ex-partner dies, you will receive a letter if a partner's pension is insured.
Questions you may still have
Where can I report a death?
If your loved one died in the Netherlands, we will be notified automatically. So you do not need to report this. Did he or she die abroad? If so, we need a copy of the death certificate. You can upload it here.
When will I hear whether I am entitled to a surviving dependants pension?
We will try to inform you as quickly as possible whether a surviving dependants pension is insured. You will receive a letter within 10 days. Have you not received it? Please contact us here.
How long does it take for the pension to be paid?
If a surviving dependants pension is insured, you will receive a letter from us. In it, we ask you to share your details. Once we have processed your details, you will be notified when you can expect the first payment. This is often within a month of receiving your details.
What if I have not heard anything?
Please feel free to contact us on 020 - 347 88 94. We are here for you if you have any other questions too.
Report a passing
After a passing there are a lot of paractical matters to be arranged by you as a survivor. We will make sure that you will be informed about the consequences of the passing for the pension. We are here for you to answer all of your questions.
Passing within the Netherlands
Making a notice of a passing is done in the Netherlands at the municipality. Zwitserleven sees this notice and will process it immediately. You don't have to notify us.
Passing while living abroad
When someone passes abroad we would like to receive a copy of the death certificate. Please enclose this as you report the passing with the form that is displayed below.
Would you like to change to another postal address? Please put this in the remark field.
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 30 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |