Below, you can upload a copy of your ID. This is only required if we have asked you to verify your identity. We can verify your identity with the following documents:
- A valid passport (from any country)
- A valid driver's license from the Netherlands or another EU country
- A valid identity card from the Netherlands or another EU country
- A Dutch residence permit
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 30 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |