Are you not satisfied about our pension or insurances products, or about how we operate? In that case, we would like to hear from you. You can file your complaint below.
We will respond to your complaint within 2 working days. Together we will come to a fitting solution.
Read more information here about our complaints procedure or other ways to file a complaint.
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 3 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |
Do you prefer to submit your complaint by post?
You can send it to the following address:
Zwitserleven
Attn: Complaint
P.O. Box 5000
1180 KA Amstelveen