Fill out the form as specifically as possible. Don’t know something? Then provide as much additional information as you can. If we are missing information, we will inform you. This also applies if we request additional information from the international pension provider.
Note: We only communicate in Dutch or English. If documents or correspondence are only available in another language, please include a translation in Dutch or English.
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 30 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |