Submitting proof of life

We regularly review your information to ensure that you are alive and entitled to your pension income. In the event of death, we do not receive notifications from foreign institutions.

Entrust is a company specialized in identity verification. This company was previously known as Onfido. Entrust verifies the identity of our customers by comparing the photo on your ID with a selfie video you create. This ensures that it is really you.

You can use one of these valid and original documents:

• a passport (from any country)
• a driver’s license from the Netherlands or another EU country
• an ID card from the Netherlands or another EU country
• a Dutch residence permit

Yes. The entire process takes place in a highly secure online environment. Your data is protected.

Yes, you can. First, take a photo of your identification document and save it on your laptop/PC. During the identification process, you will be asked to upload this photo. You can then create the selfie video using your laptop/PC camera. You will need to allow camera access when prompted.

During this process, the following data is processed:

• Identification data: name, date of birth, nationality, document number, expiration date, etc.
• Biometric data: the passport photo on the identification document and the selfie video (facial recognition).
• Technical data: such as IP address, time of verification, browser or device used (for security purposes).
• Status: result of the verification (successful, failed, manual review required).

The processing is based on:

• Article 6 part 1 under a GDPR: your consent, and
• Article 9 part 2 under a GDPR: your explicit consent for the processing of biometric data.

You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of the processing prior to withdrawal.

For this process, we use our processor Entrust, based in the United Kingdom. Entrust may engage subprocessors in countries outside the European Economic Area (EEA), including the United States, India, and Sri Lanka. You can find an up-to-date overview of processing locations here: https://www.entrust.com/company/subprocessors, under 'All Entrust Identity Verification Services,' 'Document Check,' and 'Facial Similarity Check.' Where personal data is processed outside the EEA, we ensure appropriate safeguards, such as the European Commission-approved standard contractual clauses.

Entrust uses your photos solely to verify your identity. They then securely transfer the data to Zwitserleven and delete all the information. Zwitserleven stores your data in accordance with the privacy statement. Unable to provide proof of life? In that case, we automatically delete your identification data. We do not retain it.

Are you receiving a notification that the camera is not allowed? Then check your browser settings and grant permission to use the camera.

Then you’re all set. You will see this on your screen. We are now reviewing your data.

• Do we need anything else from you? We’ll let you know shortly.
• Is everything correct? Then you’ll receive a confirmation by email within a few days.

It is. For example, with a form. Please visit zwitserleven.nl/buitenland.

We are required to regularly verify your information to ensure that you are alive and entitled to your pension income. That is why we request proof of life. If you do not (yet) provide this, it means that after a few months we will stop paying out your pension income.