Do you have a question? Perhaps the answer can be found at the frequently asked questions.
Is your question not part of that list? Then you can ask your question through the form below (form in Dutch, our apologies). We will contact you within 5 working days to provide you with the answers. Please provide us with as much information as possible. This enables us to help you better and more effectively!
Are you not satisfied with our services? Please file a complaint.
When can you expect a response?
We respond within .
When can you expect a response?
When can you expect a response?
View our response times
| Action | Response time |
|---|---|
| Notifying us of a separation | 2 months |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 3 working days |
| Updating your account number | 2 weeks (response via mail) |
| Changing payroll tax credit | upcoming payslip |
| Other matters | 2 weeks |