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I'm having trouble logging in, what could be the issue?

We're here to help you get started. First, try the tips below. If you're still having trouble, please reach out to us via Service & Contact. We're ready to assist you.

  1. Use Google Chrome or Microsoft Edge as your browser

    Use one of our supported browsers: Mozilla Firefox, Google Chrome, or Microsoft Edge.

  2. Check if DigiD is experiencing an outage

    Maintenance may be underway on the DigiD website. Visit Logius | Disruptions and Maintenance for the latest updates.

  3. Try logging in with a different browser than the one you were using

    Avoid using an incognito or private window when visiting our website. Additionally, refrain from using a VPN connection, plugins, browser tools, or firewalls that could block access to our website. Please note that Safari and Internet Explorer may not always work as expected.

  4. Always start a fresh login session on our website

    Avoid using saved links or bookmarks. Instead, type the website address directly into the address bar:

    https://www.zwitserleven.nl

  5. Clear your browser's cookies and cache

    In your browser settings, you can clear all cookies and cache. After doing this, close your browser completely. Reopen it and navigate to our website.

  6. Use another device

    Attempt to log in using another computer, tablet, or laptop

  7. Restart your computer, tablet, or laptop by shutting it down completely.

    Once it’s back on, try logging in again