When will you hear from us?
Response times
We believe it’s important for you to know where you stand. That’s why we provide clear response times, so you know how many working days it will take to receive a response from us regarding changes, documents, or notifications.
.
Arrange it yourself
| Action | Response time |
|---|---|
| Notifying us of a separation | 5 working days |
| Reporting a death | 3 working days |
| Submitting a complaint | 5 working days |
| Providing proof of life | 3 working days |
| Updating your account number | 2 working days |
| Changing payroll tax credit | 2 working days |
Upload documents
| Action | Response time |
|---|---|
| Transfer of accrued benefits | 10 working days |
| Divorce | 5 working days |
| Death | 3 working days |
| Pension commencement | 10 working days |
| Policy maturity | 5 working days |
| Proof of life | 3 working days |
| Other matters | 5 working days |
Has anything changed in your personal situation or you would like to change your insurance? You can easily let us know here.